Refund policy

At The Laboratory by ReFormd, we strive to ensure customer satisfaction with every purchase. We aim to maintain an effortless returns & exchange process for customers who require it. Our policy is as follows:

• All items sold are strictly non-refundable and change-of-mind exchanges are not
  applicable.
• Returns are only accepted in the event of these following scenarios:
  • The product does not match the website specifications or descriptions.
  • You received the wrong item in your package / delivery.
  • The product received is defective or damaged on arrival.

• For a return or exchange to be eligible, it must:
  • Be initiated within 7 business days of self collection or delivery.
  • Be presented with valid proof of purchase or tax invoice.
  • Include all free gifts (if any), all accessories, vouchers (if any) and
    bundled products (if any).
  • Be in original and sellable condition & accompanied by all original
    packaging.

If item(s) are wrongly shipped, please ensure that there is no attempt to unseal / open / use the item. If the item is returned to us in a non-sellable condition (items missing, packaging defaced / damaged, item clearly used), we will not be able to process the return. If you have any enquiries, please feel free to call or WhatsApp us at +65 8894 3866